1. Appeals Policy – سياسة الطعون
    Learners have the right to appeal assessment decisions or request reasonable adjustments, ensuring fairness and transparency.
  2. Complaints Policy – سياسة الشكاوى
    A formal process to handle learner complaints fairly, consistently, and with a focus on continuous improvement.
  3. Course Content Review Policy – سياسة مراجعة المحتوى
    All course content is reviewed regularly under the supervision of Yazan Ibrahim to ensure accuracy, relevance, and academic quality.
  4. Data Protection Policy – سياسة حماية البيانات
    We comply with GDPR and international standards, ensuring learner data is secure, encrypted (SSL), protected by Wordfence Premium, and handled fairly.
  5. Equal Opportunity Charter – ميثاق تكافؤ الفرص
    All learners are treated equally, without discrimination. Free access/scholarships are provided for learners unable to pay.
  6. Malpractice Policy – سياسة سوء السلوك
    Strict measures are in place against cheating, plagiarism, collusion, or misuse of AI. Learners must sign an Integrity Pledge before exams.
  7. Reasonable Adjustments Policy – سياسة التعديلات المعقولة
    We provide adjustments (extra time, alternative formats, flexible deadlines) for learners with disabilities or medical needs.
  8. Safeguarding Learners Policy – سياسة حماية المتعلمين
    Commitment to protecting all learners, especially minors and vulnerable participants, with clear reporting channels for concerns.
  9. Evaluation Form – نماذج التقييم
    Integrated into Tutor LMS, learners can provide star ratings and comments at course completion.
  10. Reflective Practice Form – نماذج الممارسة التأملية
    Learners are encouraged to reflect on their experiences via course posts, identifying strengths and areas for growth.
  11. Public Insurance Policy – بوليصة التأمين
    Easypathuni.com maintains insurance coverage to protect learners and the organisation. Course backups are securely stored on Google Drive.
  12. Responsible Marketing Procedure – سياسة التسويق المسؤول
    All marketing is conducted responsibly, transparently, and fairly, complying with laws and professional standards.

✔️ Appeals Policy

At Easypathuni.com, we are committed to ensuring fairness, transparency, and equality in all aspects of learning and assessment. We recognise that learners may sometimes wish to challenge decisions or request a review, and therefore we provide a formal Appeals Policy.

Purpose

The Appeals Policy outlines the process learners can follow if they believe that:

  • An assessment decision was unfair, inconsistent, or incorrect.
  • A request for reasonable adjustment or special consideration was not applied properly.
  • There was inappropriate or irregular conduct during the assessment process.

Principles

  • All appeals will be handled fairly, consistently, and without bias.
  • Appeals must be submitted in writing within 5 working days of receiving the decision.
  • Appeals will be reviewed by an Internal Quality Assurer (IQA) or a designated independent reviewer.
  • A written response will be provided to the learner within 20 working days of receiving the appeal.
  • If the learner is not satisfied with the outcome, the matter may be escalated to the company’s Director for a final decision.

Commitment

This policy ensures that every learner has the right to be heard and treated fairly, while maintaining the integrity and credibility of our CPD training programmes.

📄 Appeals Form – Required Information

Learners wishing to appeal must send an email to support@easypathuni.com with the subject line:
“Appeal Request – [Course Title] – [Learner Name]”

The request must include the following details:

  1. Full Name of the learner
  2. Email Address registered with Easypathuni.com
  3. Course Title and date of assessment
  4. Assessment Decision being appealed (e.g., pass/fail, grade, adjustment refusal)
  5. Reason for Appeal (clear explanation of why the decision is being challenged)
  6. Supporting Evidence (documents, screenshots, medical notes, or video if applicable)
  7. Preferred Outcome (what the learner believes would be a fair resolution)
  8. Date of Submission

Complaints Policy

At Easypathuni.com, we value our learners and are committed to providing the highest standard of professional education and support. We recognise that, on occasion, learners may feel dissatisfied with an aspect of our service, and therefore we provide a clear Complaints Policy to ensure all concerns are handled fairly, consistently, and with transparency.

Purpose

The Complaints Policy provides a structured process that allows learners to raise concerns about any part of their experience with Easypathuni.com, outside of formal assessment appeals.

Principles

  • All complaints will be handled promptly, fairly, and impartially.
  • Complaints should be submitted in writing within 10 working days of the issue arising.
  • Every effort will be made to resolve complaints informally in the first instance.
  • If the complaint cannot be resolved informally, it will be escalated to the Internal Quality Assurer (IQA) or another designated member of staff.
  • A formal written response will be provided to the learner within 20 working days.
  • If the learner remains dissatisfied, the complaint will be escalated to the Director of Easypathuni.com for a final review.

Commitment

We are committed to continuous improvement. Complaints are viewed as opportunities to learn, develop, and strengthen the services we provide.

📄 Complaints Form – Required Information

Learners wishing to make a complaint must send an email to support@easypathuni.com with the subject line:
“Complaint Submission – [Course Title] – [Learner Name]”

The request must include the following details:

  1. Full Name of the learner
  2. Email Address registered with Easypathuni.com
  3. Course Title / Programme concerned
  4. Date of Incident or Issue
  5. Details of the Complaint (clear description of the issue or concern)
  6. Steps Already Taken (if the learner attempted to resolve the issue informally)
  7. Supporting Evidence (documents, screenshots, communications, etc., if applicable)
  8. Preferred Outcome (how the learner would like the issue resolved)
  9. Date of Submission

✔️ Course Content Review Policy


At Easypathuni.com, we are committed to ensuring the highest standards of academic quality, accuracy, and relevance across all of our cpe training programmes. To achieve this, we operate a structured Course Content Review Policy which guarantees that all learning materials are continuously monitored, reviewed, and updated under expert supervision.

Purpose

The purpose of this policy is to provide learners with confidence that every course delivered through Easypathuni.com meets professional standards, reflects current industry practices, and delivers value for money.

Principles

  • All course content is developed, reviewed, and approved under the direct supervision of the Founder & CEO, Yazan Ibrahim.
  • Content reviews are conducted regularly and systematically to ensure that materials remain factually correct, up-to-date, and aligned with professional frameworks and global standards.
  • Each instructor at Easypathuni.com is selected based on their professional expertise, academic qualifications, and teaching experience in their specialist field.
  • Feedback from learners, evaluation forms, and reflective practice processes are integrated into the review cycle to ensure continuous improvement.

Responsibility & Oversight

  • Final approval of all learning content rests with Yazan Ibrahim, who personally oversees the academic integrity and professional accuracy of every course.
  • All instructors contributing to Easypathuni.com are professionals with significant expertise and experience in internal audit, risk management, fraud prevention, governance, IT audit, and related disciplines.

📄 Declaration

I, Yazan Ibrahim (CFE, CISA, AAIA, MBA, GRCP, IRMP), Founder & CEO of Easypathuni.com, hereby confirm that:

  1. All course materials offered through Easypathuni.com are reviewed and approved under my direct supervision.
  2. Every instructor engaged in course delivery has the academic background and professional expertise necessary to teach their respective subject areas.
  3. Easypathuni.com remains committed to continuous improvement, ensuring that all learning resources remain accurate, relevant, and reflective of current professional standards.

Signed:
Yazan Ibrahim
Founder & CEO, Easypathuni.com
Date: 6-9-2025

✔️ Data Protection Policy – سياسة حماية البيانات

At Easypathuni.com, we commit to safeguarding the privacy and security of our learners’ data with the highest standards of international compliance, including GDPR and equivalent regulations.

Purpose

  • To inform learners precisely how personal data is collected, used, stored, and protected.
  • To maintain transparency and trust regarding learners’ rights over their data.

Legal & Practical Principles

  • Lawful, Fair, and Transparent Processing: Data is collected openly during registration, course engagement, comments, form submissions, and analytics.easypathuni.com
  • Minimal Data Collection: Only essential data is gathered to support learning activities.
  • Limited Sharing: No personal data is sold—shared only with necessary third-party service providers and staff per confidentiality agreements.easypathuni.com
  • Cookie Use: Utilized for site functionality, analytics, and user experience improvements.easypathuni.com
  • Transparency on Rights: Learners can access, correct, or request deletion of data, with conditions noted for legal or educational retention.easypathuni.com
  • Retention Standards: Data is retained as needed for administration, academic records, or legal obligations.easypathuni.com

Security Measures

  • Our site uses SSL encryption for secure data transmission.easypathuni.com
  • Protected by Wordfence Premium, offering real-time defense against malware, hacking attempts, and malicious IPs.easypathuni.com
  • Access to personal data is strictly limited to authorized personnel and instructors.
  • Regular security audits and access control reviews maintain data integrity.

Rights of Learners

Learners may:

  • Request access to or an export of their personal data.
  • Correct or delete inaccurate data (noting legal or academic retention obligations).
  • Exercise rights related to automated processing, if applicable.easypathuni.com

Declaration

I, Yazan Ibrahim (CFE, CISA, AAIA, MBA, GRCP, IRMP), Founder & CEO of Easypathuni.com, confirm that:

  1. Learner data is handled securely, lawfully, and in strict compliance with GDPR and international data protection laws.
  2. We employ SSL encryption and Wordfence Premium for comprehensive cybersecurity and real-time threat protection.
  3. We never sell personal data and limit access to trusted personnel only.

Signed:
Yazan Ibrahim
Founder & CEO, Easypathuni.com

✔️ Equal Opportunity Charter

At Easypathuni.com, we are committed to providing an inclusive and equitable learning environment for all learners. We believe that education should be accessible, fair, and empowering, regardless of personal circumstances.

Principles of Our Charter

  • Non-Discrimination: We welcome learners from all backgrounds, without discrimination based on gender, age, ethnicity, religion, disability, sexual orientation, or socio-economic status.
  • Inclusive Learning Materials: All courses are designed with inclusive language, accessible reading texts, and user-friendly formats to support diverse learning needs.
  • Equal Access to Education: We recognise that not all learners may be in a position to pay. Therefore, we provide free access and scholarships to those facing financial challenges. Learners who cannot afford the course fees can fill out a scholarship request form, ensuring that financial hardship does not prevent them from achieving their goals.
  • Continuous Review: We regularly review our policies, reading content, and course materials to ensure inclusivity, fairness, and diversity are reflected throughout the learner experience.
  • Learner Voice: Feedback from learners is encouraged and valued, as it helps us strengthen inclusivity across our platform.

📄 Declaration

I, Yazan Ibrahim (CFE, CISA, AAIA, MBA, GRCP, IRMP), Founder & CEO of Easypathuni.com, confirm that:

  1. Easypathuni.com provides equal opportunities for all learners without discrimination.
  2. Learners facing financial difficulty may access courses for free by submitting a scholarship application form.
    https://n8n.srv907992.hstgr.cloud/form/9d42d9e0-5fe4-4aa2-9fc2-cdc3b1da7f14
  3. All educational content is reviewed and approved under my supervision to ensure fairness, accessibility, and inclusivity.

Signed:
Yazan Ibrahim
Founder & CEO, Easypathuni.com

Date: [Insert Date]

📝 Pre-Assessment Integrity & Compliance Acknowledgment

As a registered learner with Easypathuni.com, and prior to commencing my examination, I hereby acknowledge and affirm that:

Independent Work

  • I will complete this examination entirely on my own, without receiving or providing unauthorized assistance of any kind.

Prohibited Conduct

  • I will not engage in cheating, plagiarism, collusion, impersonation, or any other form of dishonest practice.
  • I will not use Artificial Intelligence (AI) tools, automated systems, or unauthorized digital aids to generate, support, or influence my answers.

Ethical Standards

  • I understand that this assessment reflects my personal knowledge, skills, and competence.
  • I recognize that violating this pledge undermines both my professional integrity and the credibility of Easypathuni.com certifications.

Compliance & Accountability

  • I acknowledge that any breach of this declaration will be treated as serious malpractice, subject to disciplinary measures which may include:
    • Annulment of results
    • Suspension or permanent exclusion from programmes
    • Notification to relevant professional bodies if applicable
  • I further acknowledge that:
    • If it is later discovered that I engaged in malpractice, cheating, or dishonesty, my certificate will be revoked.
    • If at any time in the future I act in a way that breaches professional ethics linked to the awarded certification, Easypathuni.com reserves the right to withdraw my certification.

Learner Declaration

By proceeding with this examination, I confirm that I have read, understood, and accepted the above Integrity & Compliance Acknowledgment.

Signature (digital/typed): ___________________________

✔️ Reasonable Adjustments Policy

At Easypathuni.com, we are committed to ensuring that all learners have equal access to our courses, assessments, and professional development opportunities. We recognise that some learners may have disabilities, health conditions, or other circumstances that could put them at a disadvantage, and we are dedicated to making reasonable adjustments to remove such barriers.

Purpose

The purpose of this policy is to:

Provide clarity on how learners can request reasonable adjustments.

Ensure fairness and inclusivity in learning and assessment processes.

Demonstrate Easypathuni.com’s commitment to equal opportunity for all learners.

Principles

Accessibility: We will provide appropriate adjustments to ensure that learners with disabilities or health conditions are not unfairly disadvantaged.

Individual Consideration: Each request will be considered on a case-by-case basis, taking into account the learner’s needs and the nature of the course or assessment.

Confidentiality: All requests and supporting information will be handled sensitively and confidentially.

Collaboration: We will work with learners to identify the most suitable adjustment(s) to meet their needs.

Examples of Reasonable Adjustments

Adjustments may include, but are not limited to:

Additional time in assessments or examinations.

Providing course materials in alternative formats (e.g., large print, audio).

Allowing rest breaks during longer assessments.

Flexible scheduling or deadline extensions due to medical needs.

Support for learners with specific learning difficulties (e.g., dyslexia).

Process for Requesting Adjustments

Learners should submit a Reasonable Adjustment Request to support@easypathuni.com
as early as possible.

Requests must include:

Learner’s full name and course title.

Description of the adjustment requested.

Supporting evidence (e.g., medical documentation, professional report).

Each request will be reviewed by our Internal Quality Assurer (IQA) and, if required, approved by the Director.

The learner will be informed of the outcome in writing within 10 working days.

📄 Declaration

I, Yazan Ibrahim (CFE, CISA, AAIA, MBA, GRCP, IRMP), Founder & CEO of Easypathuni.com, confirm that:

Easypathuni.com provides reasonable adjustments to ensure fair access for all learners.

All requests are treated fairly, confidentially, and on an individual basis.

We are committed to maintaining a learning environment that is inclusive and supportive for everyone.

Signed:
Yazan Ibrahim
Founder & CEO, Easypathuni.com

Evaluation Form Policy

At Easypathuni.com, we actively use learner evaluation forms to collect direct feedback on our courses. This process ensures continuous improvement of training quality and learner experience.

Principles

  • Regular Feedback: Every learner is given the opportunity to evaluate the course at its conclusion.
  • Rating System: Integrated into the Tutor LMS platform, learners can provide star ratings and written comments.
  • Action-Oriented: Feedback is systematically reviewed and incorporated into our course review cycle.

Purpose

Evaluation forms help us measure whether learning outcomes are achieved, identify improvement areas, and ensure value for learners.

✔️ Reflective Practice Form

At Easypathuni.com, we encourage learners to engage in reflective practice to deepen learning and enhance professional growth.

Principles

  • Learners are prompted to reflect on their course experience, identifying strengths, challenges, and areas for improvement.
  • Method: Reflection is integrated as a post within each course, allowing learners to document insights after completing modules.
  • Reflective practice supports self-directed learning and long-term skill development.

✔️ Public Liability Insurance Policy

At Easypathuni.com, we are committed to ensuring the safety of learners and protecting our organisation against risks.

Policy Statement

  • As part of our safeguarding and risk management approach, all course materials and backups are securely stored on our private cloud and Google Drive, ensuring continuity of training in the event of technical disruption.

✔️ Responsible Marketing Procedure

At Easypathuni.com, we conduct all marketing and promotional activities with responsibility, transparency, and fairness.

Principles

  • Transparency: All communications about courses, pricing, and certifications are clear, accurate, and not misleading.
  • Compliance: Marketing activities respect advertising laws, data protection requirements, and CPD standards.
  • Fairness & Inclusivity: Marketing reflects the diversity of our learners and avoids discriminatory or biased language.
  • Commitment: We pledge to always act in the best interest of our learners, building long-term trust and credibility.

📄 Declaration (applies to all above policies)

I, Yazan Ibrahim (CFE, CISA, AAIA, MBA, GRCP, IRMP), Founder & CEO of Easypathuni.com, confirm that:

  • Easypathuni.com applies these policies across all programmes and services.
  • Learner evaluations, reflective practice, liability cover, and ethical marketing are integral to maintaining our commitment to quality, transparency, and learner protection.

Signed:
Yazan Ibrahim
Founder & CEO, Easypathuni.com

Privacy Policy for easypathuni.com

Who we are

Our website address is: easypathuni.com. This site is operated by Yazan Ibrahim and offers educational content, including professional development courses, MBA, DBA, Mini MBA, and Mini Diploma programs . We are committed to protecting the privacy of our visitors and users.

What personal data we collect and why we collect it

We collect information from you when you register on our site, enroll in a course, subscribe to a newsletter, respond to a survey, fill out a form, or leave comments.

  • Comments: When visitors leave comments on the site, we collect the data shown in the comments form (like name, email, website), and also the visitor’s IP address and browser user agent string to help spam detection . An anonymized string created from your email address (hash) may be provided to the Gravatar service to see if you are using it (Privacy Policy: https://automattic.com/privacy/). After comment approval, your profile picture (if using Gravatar) is visible to the public alongside your comment.
  • Media: If you upload images to the website (e.g., in forums or assignments), you should avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract location data from images on the website .
  • Contact Forms: When you use contact forms on our site, we collect the information you provide, such as your name, email address, and message content, to respond to your inquiries .
  • Account Registration and Course Enrollment: To access courses (including MBA, DBA, Mini MBA, Mini Diploma, and other professional courses), you need to register an account. We collect personal information like your name, username, email address, password, and potentially billing/payment information (processed via secure third-party gateways). This information is necessary to create and manage your account, provide access to course materials, track your progress, issue certificates , and communicate with you about your learning .
  • Learning Data: We collect data related to your interaction with courses, such as modules completed, quiz scores, assignment submissions, and overall progress. This helps us administer the courses, provide support, and improve our educational offerings .

Cookies

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information .

  • Comments: If you leave a comment, you may opt-in to saving your name, email address, and website in cookies. These last for one year for your convenience.
  • Login: We set a temporary cookie on the login page to check if your browser accepts cookies (no personal data, discarded on browser close). When you log in, cookies save your login info and screen display choices (login cookies last 2 days, screen options last 1 year). Selecting “Remember Me” keeps your login for two weeks. Logging out removes these cookies.
  • Site Functionality: We use cookies essential for the operation of the learning platform, such as tracking your session, course progress, and preferences .
  • Analytics: We may use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future .

Embedded content from other websites

Articles and courses on this site may include embedded content (e.g., videos from YouTube/Vimeo, presentations, articles). This embedded content from other websites behaves in the exact same way as if you visited the other website .

These external websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that content, especially if you have an account and are logged in to that website .

Analytics

We may use third-party analytics services (like Google Analytics) to understand how our website and services are used. These services may collect information sent by your browser as part of a web page request, including your IP address or cookies. This data is typically aggregated and anonymized and helps us improve our website and course offerings .

Who we share your data with

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except as described below:

  • Service Providers: We may share data with trusted third parties who assist us in operating our website, processing payments, delivering course content, conducting our business (e.g., email providers, hosting services, spam detection services), or servicing you, so long as those parties agree to keep this information confidential and secure .
  • Instructors/Support: Relevant information may be shared with course instructors or support staff to facilitate your learning and provide assistance .
  • Gravatar: As mentioned, anonymized email hashes may be sent to the Gravatar service for profile picture display .
  • Password Resets: If you request a password reset, your IP address will be included in the reset email .
  • Legal Requirements: We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety .

How long we retain your data

  • Comments: Comments and their metadata are retained indefinitely to recognize and approve follow-up comments automatically.
  • User Accounts: We store the personal information provided in user profiles for as long as the account remains active. Users can see, edit, or delete their personal information at any time (username cannot be changed). Website administrators can also access and edit this information .
  • Course Data: Data related to course enrollment and progress may be retained for a defined period after course completion or account inactivity/deletion, as required for academic records or platform administration, unless longer retention is required by law .
  • Other Data: Data collected for analytics or temporary purposes is retained only as long as necessary . Financial transaction records may be kept longer to comply with legal and accounting obligations .

What rights you have over your data

If you have an account on this site, or have left comments, you have the right to:

  • Request access to the personal data we hold about you, including any data you have provided to us.
  • Request an exported file of the personal data we hold about you.
  • Request correction of any inaccurate personal data we hold about you.
  • Request erasure of your personal data.

Please note that erasure requests are subject to exceptions. We cannot erase data we are obliged to keep for administrative, legal, security, or legitimate academic record-keeping purposes . To exercise these rights, please contact us using the details below.

Where we send your data

Visitor comments may be checked through an automated spam detection service . Data may be processed and stored on servers located outside of your home country (including Jordan and potentially other locations where our service providers operate). We take steps to ensure data transfers comply with applicable data protection laws .

Your contact information

For any privacy-specific concerns or requests regarding your data, please contact Yazan Ibrahim or the site administrator via: [Provide Contact Email Address or Link to Contact Form Here] .

Additional information

  • How we protect your data: We implement a variety of security measures to maintain the safety of your personal information. This includes using SSL encryption for data transmission, limiting access to personal data to authorized personnel, and regularly reviewing our security practices .
  • What data breach procedures we have in place: In the event of a data breach that is likely to result in a risk to your rights and freedoms, we have procedures in place to assess the situation, mitigate the impact, and notify affected individuals and relevant authorities as required by law .
  • What third parties we receive data from: We may receive data from third parties such as payment processors (e.g., confirmation of payment) or analytics providers .
  • What automated decision making and/or profiling we do with user data: We may use automated processes for tasks like grading quizzes or suggesting relevant course content based on your activity. We do not use automated decision-making that produces legal effects or similarly significantly affects you without human oversight or explicit consent where required .
  • Industry regulatory disclosure requirements: We aim to comply with relevant data protection regulations. If specific industry regulations (e.g., related to educational records or professional certifications apply, we will adhere to those requirements .

This policy was last updated on April 25, 2025. We reserve the right to modify this policy at any tim

EasyPathUni Refund & Returns Policy

Thank you for choosing EasyPathUni for your educational needs. We are committed to providing high-quality educational materials and courses. This policy outlines the conditions under which returns and refunds are processed for our digital and physical products and services.

1. General Principles:

We urge you to carefully review course and material descriptions, previews (if available), and any prerequisites before completing your purchase.
Each refund or return request is handled on a case-by-case basis according to the terms outlined below.
2. Digital Products (Educational Courses, Online Books, and Downloadable Materials):

Nature of Digital Products: Due to the instant access nature and reproducibility of our digital products, all sales of online educational courses, e-books, and other digital materials are generally considered final and non-refundable once the material has been accessed, initiated, or downloaded.
Limited Exceptional Cases for Refund Consideration (for Digital Products):
Non-Delivery or Inability to Access: If you are unable to access the purchased digital material due to technical issues on our part that we cannot resolve within a reasonable timeframe (e.g., 48-72 business hours from the date you notify us of the issue). You must provide proof of these technical issues.
Accidental Duplicate Purchase: If you inadvertently purchase the same item twice, please contact us immediately with proof of both transactions for a refund of the duplicate transaction.
Significant Misrepresentation: If the content is proven to be substantially different from its description on our website at the time of purchase. Minor discrepancies or dissatisfaction with style or depth (as long as the core content aligns with the description) do not qualify for a refund.
Circumstances Where Refunds Cannot Be Issued (for Digital Products):
You changed your mind after purchasing or accessing the material.
You decided the material was not what you were looking for (after accessing it), despite the provided descriptions.
Dissatisfaction with the content, teaching style, or difficulty level if it aligns with the product description.
Failure to ensure your system meets any stated technical requirements for accessing the materials.
If you have downloaded, viewed, or partially completed the course or materials.
Promotional or sale items, unless explicitly stated otherwise.
3. Physical Products (Printed Books and Shipped Educational Certificates):

Printed Books:
Return Window: You may request to return printed books within 7 days of the delivery date.
Return Conditions: To be eligible for a return, the book must be unused, in the same condition you received it, and in its original packaging (if applicable).
Return Shipping Costs (for Printed Books): The customer is responsible for paying the shipping costs for returning the book. Original shipping costs are non-refundable. If a refund is approved, the cost of return shipping (if borne by us on your behalf) will be deducted from your refund.
Printed and Shipped Educational Certificates:
Nature of Certificates: Once a printed educational certificate is issued and shipped based on the student’s successful completion of course requirements, it is considered non-returnable and non-refundable.
Certificate Delivery Fees: The student bears the costs of issuing and shipping the printed certificate, unless otherwise stated as part of the course offer. These fees are non-refundable once the shipping process has commenced.
Errors in Certificate or Delivery: In the event of an error in the certificate details caused by us, or if it is damaged during shipping due to improper packaging on our part, please contact us to address the issue.
4. Course Access Policy:

a. Guaranteed Access Period: For each course purchased, EasyPathUni provides a “Guaranteed Access Period.” This period is calculated as one (1) full day of access for every three (3) hours of recorded training content within that course, commencing from your date of purchase or official course start date, whichever is later. During this Guaranteed Access Period, we commit to ensuring your ability to access the purchased course content, subject to planned maintenance and the terms herein.
b. Extended Access (Ethical Commitment): Following the expiration of your Guaranteed Access Period for a specific course, EasyPathUni endeavors, as an ethical commitment and a courtesy to our students, to continue providing access to the course materials for as long as your account remains active and the course is available on our platform. However, access beyond the Guaranteed Access Period is not a guaranteed right and is provided on a best-effort basis, and its availability is not grounds for a refund request if later discontinued. This extended access does not include future content updates unless explicitly part of the original purchase.
5. How to Request a Refund or Return (for Eligible Cases):

Contact Us: Please email us at info@easypathuni.com.
Timeframe:
For Digital Products (Exceptional Cases): Within 7 days of the purchase date.
For Printed Books: Within 7 days of receiving the product.
Required Information: Your request must include your order number (or proof of purchase), a detailed description of the issue, and the reason you believe you are eligible for a refund or return according to this policy, along with any supporting evidence (e.g., screenshots of technical errors).
6. Processing of Refunds and Returns:

Review: We will review your request and supporting documentation.
Notification: We will notify you via email of the approval or rejection of your request, along with the reasons.
Issuance of Refund: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of days (typically 5-15 business days, depending on your payment processor).
7. Content Corrections and Technical Support:

If you encounter issues accessing or using our materials (e.g., corrupted files, errors in content), please contact us at info@easypathuni.com. We are committed to resolving such issues by providing corrected versions or technical support where appropriate, particularly during your Guaranteed Access Period.

8. Sale Items:

Products purchased during special promotions or sales are typically non-refundable, unless explicitly stated otherwise in the terms of the offer.

9. Service Availability, Data Integrity, and Limitation of Liability:

a. Our Commitment: EasyPathUni is committed to maintaining the security and integrity of our platform and your course content. We implement reasonable technical and organizational measures, including regular data backups, to protect our website and learning materials.
b. Force Majeure and Unforeseen Events: Despite our best efforts, events beyond our reasonable control, such as (but not limited to) sophisticated cyber-attacks, acts of God, terrorism, war, significant infrastructure failures, or other comparable events (“Force Majeure Events”), may occur. These events could potentially lead to service interruptions, data loss, or damage to content.
c. Limitation of Liability for Content Access: In the event of Force Majeure Events or other unforeseen technical failures leading to a loss of access to course content:
If such loss occurs during your Guaranteed Access Period for an affected course, we will make reasonable efforts to restore access or provide a suitable remedy as per Section 2 (Digital Products) of this policy.
If such loss of access to specific course content occurs after the expiration of your Guaranteed Access Period for that course, EasyPathUni shall not be liable for restoring access to that specific content, nor shall you be entitled to a refund or any other claim related to the loss of access to that specific content. Our responsibility for ensuring access is primarily focused on the commitments made within the Guaranteed Access Period.
This clause does not limit our general commitment to maintaining the platform and active user accounts as per our standard operations, subject to the terms herein.
10. Need Assistance?

If you have any questions about this Refund & Returns Policy, please contact us at info@easypathuni.com before making a purchase.