EasyPathUni Refund & Returns Policy
Thank you for choosing EasyPathUni for your educational needs. We are committed to providing high-quality educational materials and courses. This policy outlines the conditions under which returns and refunds are processed for our digital and physical products and services.
- General Principles:
We urge you to carefully review course and material descriptions, previews (if available), and any prerequisites before completing your purchase.
Each refund or return request is handled on a case-by-case basis according to the terms outlined below.
- Digital Products (Educational Courses, Online Books, and Downloadable Materials):
Nature of Digital Products: Due to the instant access nature and reproducibility of our digital products, all sales of online educational courses, e-books, and other digital materials are generally considered final and non-refundable once the material has been accessed, initiated, or downloaded.
Limited Exceptional Cases for Refund Consideration (for Digital Products):
Non-Delivery or Inability to Access: If you are unable to access the purchased digital material due to technical issues on our part that we cannot resolve within a reasonable timeframe (e.g., 48-72 business hours from the date you notify us of the issue). You must provide proof of these technical issues.
Accidental Duplicate Purchase: If you inadvertently purchase the same item twice, please contact us immediately with proof of both transactions for a refund of the duplicate transaction.
Significant Misrepresentation: If the content is proven to be substantially different from its description on our website at the time of purchase. Minor discrepancies or dissatisfaction with style or depth (as long as the core content aligns with the description) do not qualify for a refund.
Circumstances Where Refunds Cannot Be Issued (for Digital Products):
You changed your mind after purchasing or accessing the material.
You decided the material was not what you were looking for (after accessing it), despite the provided descriptions.
Dissatisfaction with the content, teaching style, or difficulty level if it aligns with the product description.
Failure to ensure your system meets any stated technical requirements for accessing the materials.
If you have downloaded, viewed, or partially completed the course or materials.
Promotional or sale items, unless explicitly stated otherwise.
- Physical Products (Printed Books and Shipped Educational Certificates):
Printed Books:
Return Window: You may request to return printed books within 7 days of the delivery date.
Return Conditions: To be eligible for a return, the book must be unused, in the same condition you received it, and in its original packaging (if applicable).
Return Shipping Costs (for Printed Books): The customer is responsible for paying the shipping costs for returning the book. Original shipping costs are non-refundable. If a refund is approved, the cost of return shipping (if borne by us on your behalf) will be deducted from your refund.
Printed and Shipped Educational Certificates:
Nature of Certificates: Once a printed educational certificate is issued and shipped based on the student’s successful completion of course requirements, it is considered non-returnable and non-refundable.
Certificate Delivery Fees: The student bears the costs of issuing and shipping the printed certificate, unless otherwise stated as part of the course offer. These fees are non-refundable once the shipping process has commenced.
Errors in Certificate or Delivery: In the event of an error in the certificate details caused by us, or if it is damaged during shipping due to improper packaging on our part, please contact us to address the issue.
- Course Access Policy:
a. Guaranteed Access Period: For each course purchased, EasyPathUni provides a “Guaranteed Access Period.” This period is calculated as one (1) full day of access for every three (3) hours of recorded training content within that course, commencing from your date of purchase or official course start date, whichever is later. During this Guaranteed Access Period, we commit to ensuring your ability to access the purchased course content, subject to planned maintenance and the terms herein.
b. Extended Access (Ethical Commitment): Following the expiration of your Guaranteed Access Period for a specific course, EasyPathUni endeavors, as an ethical commitment and a courtesy to our students, to continue providing access to the course materials for as long as your account remains active and the course is available on our platform. However, access beyond the Guaranteed Access Period is not a guaranteed right and is provided on a best-effort basis, and its availability is not grounds for a refund request if later discontinued. This extended access does not include future content updates unless explicitly part of the original purchase.
- How to Request a Refund or Return (for Eligible Cases):
Contact Us: Please email us at info@easypathuni.com.
Timeframe:
For Digital Products (Exceptional Cases): Within 7 days of the purchase date.
For Printed Books: Within 7 days of receiving the product.
Required Information: Your request must include your order number (or proof of purchase), a detailed description of the issue, and the reason you believe you are eligible for a refund or return according to this policy, along with any supporting evidence (e.g., screenshots of technical errors).
- Processing of Refunds and Returns:
Review: We will review your request and supporting documentation.
Notification: We will notify you via email of the approval or rejection of your request, along with the reasons.
Issuance of Refund: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of days (typically 5-15 business days, depending on your payment processor).
- Content Corrections and Technical Support:
If you encounter issues accessing or using our materials (e.g., corrupted files, errors in content), please contact us at info@easypathuni.com. We are committed to resolving such issues by providing corrected versions or technical support where appropriate, particularly during your Guaranteed Access Period.
- Sale Items:
Products purchased during special promotions or sales are typically non-refundable, unless explicitly stated otherwise in the terms of the offer.
- Service Availability, Data Integrity, and Limitation of Liability:
a. Our Commitment: EasyPathUni is committed to maintaining the security and integrity of our platform and your course content. We implement reasonable technical and organizational measures, including regular data backups, to protect our website and learning materials.
b. Force Majeure and Unforeseen Events: Despite our best efforts, events beyond our reasonable control, such as (but not limited to) sophisticated cyber-attacks, acts of God, terrorism, war, significant infrastructure failures, or other comparable events (“Force Majeure Events”), may occur. These events could potentially lead to service interruptions, data loss, or damage to content.
c. Limitation of Liability for Content Access: In the event of Force Majeure Events or other unforeseen technical failures leading to a loss of access to course content:
If such loss occurs during your Guaranteed Access Period for an affected course, we will make reasonable efforts to restore access or provide a suitable remedy as per Section 2 (Digital Products) of this policy.
If such loss of access to specific course content occurs after the expiration of your Guaranteed Access Period for that course, EasyPathUni shall not be liable for restoring access to that specific content, nor shall you be entitled to a refund or any other claim related to the loss of access to that specific content. Our responsibility for ensuring access is primarily focused on the commitments made within the Guaranteed Access Period.
This clause does not limit our general commitment to maintaining the platform and active user accounts as per our standard operations, subject to the terms herein.
- Need Assistance?
If you have any questions about this Refund & Returns Policy, please contact us at info@easypathuni.com before making a purchase.
